Cookie Policy

This Cookie Policy explains how Examrix uses cookies and similar technologies when you visit our website, create an account, subscribe to our services, use our question banks, practise examinations, use AI viva practice or Viva RealTalk Exams, or otherwise interact with Examrix.

Examrix is operated by Examrix Ltd., a company registered in Ireland under company number [insert company number] ("Examrix", "we", "us", or "our").

This Cookie Policy should be read together with our Privacy Policy, Terms of Service, and Cancellation and Refund Policy.

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website or use an online service.

Cookies can help websites and digital platforms:

• remember that you are logged in;
• keep your account secure;
• remember your preferences;
• understand how users interact with a service;
• improve performance;
• support payments and subscriptions;
• measure marketing activity;
• personalise content or advertising, where applicable.

Similar technologies may include pixels, tags, software development kits, local storage, session storage, device identifiers, and tracking scripts. In this Cookie Policy, we refer to all of these technologies collectively as "cookies" unless stated otherwise.

2. How Examrix Uses Cookies

Examrix may use cookies and similar technologies to:

• operate the website and platform;
• keep you logged in securely;
• manage authentication and user sessions;
• protect against fraud, misuse, scraping, and unauthorised access;
• remember cookie consent choices;
• support subscriptions and payments;
• enable Stripe checkout and billing functionality;
• maintain question-bank progress and user preferences;
• understand how users navigate and use Examrix;
• improve question banks, dashboards, analytics, and user experience;
• monitor platform performance and errors;
• support customer support tools;
• measure marketing effectiveness, where applicable;
• provide relevant communications or advertising, where applicable.

We do not use non-essential cookies unless we have obtained your consent where required by applicable law.

3. Types of Cookies We Use

Examrix may use the following categories of cookies.

3.1 Strictly Necessary Cookies

Strictly necessary cookies are required for Examrix to work properly. These cookies cannot usually be switched off through our cookie consent tool because the service would not function correctly without them.

We may use strictly necessary cookies to:

• allow you to log in to your account;
• maintain secure user sessions;
• remember your cookie choices;
• protect against fraud and security threats;
• process payments and subscriptions;
• support core platform functions;
• prevent unauthorised access;
• maintain load balancing and service availability.

Examples may include cookies or similar technologies used by Examrix, Supabase or other authentication/database providers, Stripe or other payment providers, and security, hosting, or infrastructure providers.

Strictly necessary cookies do not require consent where they are genuinely necessary to provide the service you have requested, but we provide information about them in this Cookie Policy.

3.2 Functional or Preference Cookies

Functional or preference cookies help Examrix remember choices you make and provide enhanced functionality.

These may include cookies used to remember:

• display preferences;
• region or language preferences;
• account settings;
• saved dashboard preferences;
• selected exam or question-bank preferences;
• previously selected cookie settings.

These cookies may improve your experience but may not be strictly necessary for the platform to operate. Where required by law, we will only use functional or preference cookies with your consent.

3.3 Analytics and Performance Cookies

Analytics and performance cookies help us understand how users interact with Examrix.

These cookies may collect information such as:

• pages visited;
• features used;
• question-bank usage patterns;
• time spent on pages or features;
• error events;
• browser and device information;
• approximate location derived from IP address;
• referral sources;
• user journeys through the platform;
• aggregated engagement and performance metrics.

We may use this information to improve Examrix, identify technical issues, understand which features are useful, improve question-bank design, monitor performance, improve dashboards and educational analytics, and make product decisions.

Analytics cookies are not essential to provide the service. Where required by law, we will only use analytics cookies with your consent.

3.4 Marketing and Advertising Cookies

Marketing and advertising cookies may be used to understand the effectiveness of advertising campaigns, measure conversions, manage referral campaigns, or show relevant advertising.

These cookies may be set by Examrix or by third-party advertising and marketing providers. They may be used to:

• measure ad performance;
• understand whether users sign up after seeing an advert;
• limit how often adverts are shown;
• support referral or affiliate tracking;
• build advertising audiences;
• show relevant adverts on third-party platforms.

Marketing and advertising cookies are not essential. We will only use them with your consent where required by law.

3.5 Customer Support and Communication Cookies

If Examrix uses customer support or messaging tools, those tools may use cookies or similar technologies to identify returning users, maintain a support chat session, link support queries to your account, provide help desk functionality, or measure support interactions.

Where these cookies are not strictly necessary, we will only use them with your consent where required by law.

4. First-Party and Third-Party Cookies

Cookies may be either first-party or third-party cookies.

First-party cookies are set by Examrix directly.

Third-party cookies are set by external providers whose services are used on Examrix. These may include providers involved in payments, authentication, analytics, advertising, customer support, hosting, security, or AI-enabled features.

Third-party providers may process information collected through cookies in accordance with their own privacy notices and cookie policies.

Third-party providers used by Examrix in connection with platform functionality, payments, infrastructure, analytics, support, or AI-powered features may include Stripe, Lovable, OpenAI, hosting providers, analytics providers, support providers, and marketing providers. Not all of these providers will necessarily set cookies directly on your device.

The exact third-party cookies used may vary depending on your location, consent choices, device, browser, and how you interact with Examrix.

5. Cookies and AI Features

Examrix may provide AI-powered educational features, including AI viva practice and Viva RealTalk Exams. Cookies and similar technologies may be used to:

• keep you logged in while using AI features;
• maintain session continuity;
• secure access to AI-powered tools;
• monitor technical performance;
• detect misuse or abuse;
• link AI viva sessions to your account;
• remember relevant product or feature settings.

You should not submit patient-identifiable information, confidential clinical information, special category personal data, or unnecessary personal information when using AI-powered features.

For more information about how we process AI viva and Viva RealTalk data, please see our Privacy Policy.

6. Consent

Where required by law, Examrix will ask for your consent before using non-essential cookies.

This may include consent for:

• analytics cookies;
• marketing cookies;
• advertising cookies;
• non-essential preference cookies;
• non-essential customer support or communication cookies;
• other non-essential tracking technologies.

You are not required to accept non-essential cookies in order to use Examrix.

Rejecting non-essential cookies may affect certain optional features, analytics, personalisation, marketing measurement, or support functionality, but it should not prevent you from accessing core services where strictly necessary cookies are sufficient.

7. Cookie Banner and Consent Choices

Where Examrix uses non-essential cookies, our cookie banner or cookie settings tool should allow you to make a clear choice before those cookies are placed on your device.

Where required by law, non-essential cookies will not be placed unless you have given consent.

Our cookie banner or cookie settings tool may allow you to:

• accept all non-essential cookies;
• reject all non-essential cookies;
• manage cookies by category;
• withdraw or change your consent at a later stage.

We will not rely on silence, inactivity, pre-ticked boxes, continued browsing, or scrolling as consent for non-essential cookies.

Where an "Accept All" option is provided for non-essential cookies, we aim to provide an equivalent option to reject non-essential cookies.

8. Managing Your Cookie Choices

You can manage your cookie choices through our cookie banner or cookie settings tool, where available.

You may be able to:

• accept all cookies;
• reject non-essential cookies;
• customise your cookie preferences by category;
• withdraw consent at a later stage;
• change your preferences.

Withdrawing consent does not affect the lawfulness of cookie use based on consent before withdrawal.

If our cookie settings tool is available, you can usually access it through a link such as "Cookie Settings", "Privacy Settings", or similar wording in the website footer.

9. Browser Controls

You can also manage or block cookies through your browser settings. Most browsers allow you to:

• view cookies;
• delete cookies;
• block cookies;
• block third-party cookies;
• clear cookies when you close the browser;
• receive warnings before cookies are stored.

Please note that if you block or delete cookies, some parts of Examrix may not function correctly. For example, you may not be able to remain logged in, complete checkout, access paid content, or retain your preferences.

For more information, consult your browser's help documentation.

10. Server-Side Analytics and Event Logging

Examrix may also use server-side analytics or event logging to understand platform usage, diagnose errors, prevent misuse, and improve the service. Where this involves personal information, it is handled in accordance with our Privacy Policy. Where server-side tracking depends on storing or accessing information on your device, we will seek consent where required by law.

11. Cookie Retention

Cookies may be session cookies or persistent cookies.

Session cookies are deleted when you close your browser.

Persistent cookies remain on your device for a defined period or until you delete them.

The duration of cookies used by Examrix depends on the purpose of the cookie and the provider setting it. Where possible, we aim to limit cookie duration to what is necessary for the relevant purpose.

We will provide more detailed cookie duration information in our cookie banner, cookie settings tool, or cookie table where available.

12. Cookie Categories Overview

The specific cookies used by Examrix may change as our website, platform, providers, and features develop. We may use the following types of cookies:

Once Examrix has finalised its analytics, marketing, support, and cookie consent tools, this table will be updated with the specific cookie names, providers, purposes, and retention periods.

13. Detailed Cookie List

A detailed list of individual cookie names, providers, purposes, categories, and durations will be published here once Examrix's cookie consent tool and third-party services are finalised.

14. Similar Technologies

In addition to cookies, Examrix may use similar technologies such as:

• local storage;
• session storage;
• pixels;
• tags;
• scripts;
• device identifiers;
• software development kits;
• server-side analytics;
• log files.

These technologies may be used for similar purposes to cookies, including authentication, security, analytics, performance monitoring, fraud prevention, and marketing measurement.

Where these technologies store or access information on your device and are not strictly necessary, we will seek consent where required by law.

15. Do Not Track and Global Privacy Signals

Some browsers or devices may allow you to send "Do Not Track" or similar signals.

At present, there is no single agreed standard for how websites should respond to all such signals. Where legally required, or where our cookie management tool supports recognised privacy signals, we will respond in accordance with applicable law and technical feasibility.

You can control non-essential cookies through our cookie banner or cookie settings tool where available.

16. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in:

• our website;
• our platform;
• our use of cookies;
• our service providers;
• analytics or marketing tools;
• legal or regulatory requirements.

When we update this Cookie Policy, we will update the "Last updated" date above. Where required by law, we may also notify users by email, in-app notice, cookie banner update, or another appropriate method.

17. Contact

If you have questions about this Cookie Policy or how Examrix uses cookies, please contact:

Examrix
Email: support@examrix.com
Website: www.examrix.com

Examrix is operated by Examrix Ltd., a company registered in Ireland under company number [insert company number].